the day gone by, we started to hear word that Apple had intercepted certain iPad 2 orders whereas in transit, with FedEx monitoring having shown the orders nearly accomplishing their vacation spot sooner than being updated with a “package deal lower back to shipper notice”. 9 to five Mac bought identical knowledge and found out that the difficulty is affecting moderately a few orders, even supposing seemingly limited to Verizon models.
in line with one Apple retail retailer worker, the corporate’s retailers have also been provided with an inventory of serial numbers of Verizon iPads which might be to be pulled from stock and lower back to Apple, suggesting that the difficulty shouldn’t be in fact limited to engraved devices.
Apple has given the entire shops a list of serial numbers to scan, if it can be a fit we have been told to set aside and ship again to Apple, these are just for Verizon ipads. This used to be to be finished on Monday and continue to scan all shipments via June 11. I had over one hundred to send again.
in accordance with updated data, it seems that the problem is also a malfunction inflicting Verizon iPad 2s which have had mobile provider activated to be unable to carry up account information for viewing and enhancing.
clients calling FedEx and Apple to inquire about their order statuses are it appears being given conflicting knowledge, even supposing the general picture does appear to be that Apple has pulled the order mid-cargo and is sending out replacements. the reason for the withdrawal of Verizon iPad 2 gadgets is unknown at this time, even supposing it seems cheap to invest that Apple has recognized a bad batch of gadgets containing some kind of defect.
Some affected customers have reported soliciting for and receiving credits or free equipment from Apple as compensation for the delays in receiving orders because of the issue, although it’s doubtful whether this can be a explicit firm coverage in place concerning the problem or just customer support representatives acting at their very own discretion inside general coverage tips.
update: An Apple retailer worker has knowledgeable us that the problem stems from Verizon having by chance duplicated cell tools Identifiers (MEIDs), issuing on the unhealthy batch MEIDs that had been previously used on different Verizon iPads. When customers with iPads carrying reproduction MEIDs attempt to arrange cell data accounts, the machine sees their gadgets as having already been set up.
extra: endured here