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For Apple IT admins who manage thousands of remote Macs, providing support for end users is not always easy. There can be a lot of variables that you must uncover when issues arise. One of the things I’ve often thought Apple should add is a simple menu bar app that can quickly allow users to copy and paste key data into a support ticket. Thankfully, one company is continuing to provide a solution: Root3’s Support App and version 2.5 recently shipped.
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Author: Bradley Chambers