Got an Apple, Mac, or iOS tech question? We have the answer. In this week’s installment of Ask, we’ll help you figure out how to get FaceTime running (or not) on all your iOS devices.
Question: How can I receive FaceTime calls on my iPad but not my iPhone? Right now only the iPhone rings.
Answer: You can turn off FaceTime on a device-by-device basis. To turn off all FaceTime calls on your iPhone, navigate to Settings > FaceTime. Once here, move the switch from on to off. This will completely disable FaceTime calls on your device. By the same token, make sure that FaceTime is activated on your iPad.
You can also disable certain phone numbers and email addresses that can receive FaceTime calls by unchecking the contact numbers listed in this section. Note that if you have an iPhone, you cannot disable FaceTime calls to the phone number of the device unless you completely disable all FaceTime calls.
No more FaceTime calls will come in on the device after disabling this option.
To get your iPad (or any other device that you wish to receive FaceTime calls on) set up properly, you’ll want to make sure that a few things are configured correctly:
1. Make sure that you’re signed into the proper Apple ID. If you’re not, you can tap the Apple ID in this section to sign out and sign into the correct one.
2. Make sure that the people calling you are using one of the numbers that are listed in the “You can be reached by FaceTime at” section, and that those numbers are checked. Unchecked emails and numbers in this section means that you cannot be contacted using those emails or numbers.
3. If you’re still not receiving FaceTime calls, then ensure that you’re connected to Wi-Fi (if your cellular plan doesn’t support FaceTime), and that your Internet connection speed can support FaceTime. FaceTime requires a minimum of 100Kb/s connection upstream and downstream for non-HD video.
Ask is written by Cory Bohon, a freelance technology writer, indie Mac and iOS developer, and amateur photographer.
Got a tech question? Email ask@maclife.com.
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