Customer service survey puts AT&T at bottom of carrier heap

The words “mobile carrier” and “customer satisfaction” aren’t often used in the same sentence, and that’s especially true when it comes to the iPhone. ChangeWave Research’s latest consumer survey ranks AT&T, the exclusive carrier of the iPhone in the US, last of the four major US carriers for customer satisfaction and percentage of dropped calls.

ChangeWave’s most recent look at customer satisfaction among US carriers shows that less than a quarter of AT&T customers are “very satisfied” with their service, compared to nearly half of Verizon’s customers. At the other end of the spectrum, nearly a quarter of AT&T customers report being unsatisfied with AT&T service, whereas only six percent of Verizon customers aren’t happy with their service.

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