Tag: customer

US cellular carriers say stopped sale of customer location data to third parties

Major U.S. cellular carriers recently confirmed to the Federal Communications Commission that they have, for the most part, stopped selling customer geolocation data to third-party aggregators, a questionable practice first… Read more »

Apple says no customer information involved in hack by Australian teen

Apple on Friday commented on recent revelations that an Australian teen gained unauthorized access to its corporate computer network, saying the hack did not compromise customer data despite reports claiming… Read more »

T-Mobile’s John Legere boosts Apple Watch LTE speed limit in response to customer feedback

T-Mobile’s CEO, John Legere, took to Twitter to announce a change to their Apple Watch plans, boosting the speed limit that the company had applied to the Series 3 LTE-equipped… Read more »

Apple, Aetna, major hospital chains allegedly teaming up for customer discounts on Apple Watch

Apple reportedly held a number of discussions with Aetna in the beginning of August to see how to best bring the Apple Watch to the 23 million customers of the… Read more »

Proposed Australian law forces tech companies to decrypt customer messages

The Australian government on Friday proposed a set of new cybersecurity measures that would compel technology companies like Apple to provide law enforcement agencies access to encrypted customer messages. AppleInsider… Read more »

Despite more powerful competition, iPhone SE tops new customer satisfaction survey

While not Apple’s latest and greatest, the iPhone SE has topped the most recent American Customer Satisfaction Index data for May 2017. The data shows a customer satisfaction rating for the… Read more »

Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues

Last week, we reported that the iPhone Upgrade Program caused frustration for some customers attempting to pre-order an iPhone 7 or iPhone 7 Plus. Specifically, some customers enrolled in the… Read more »

Apple Watch Ranked Highest in Smartwatch Customer Satisfaction by J.D. Power

Market research company J.D. Power has published the results of its 2016 Smartwatch Device Satisfaction Report, and Apple ranked highest among smartwatch manufacturers in customer satisfaction. Samsung finished in second… Read more »

How to get a free year of MLB.TV Premium if you’re a T-Mobile customer, a $109.99 value

T-Mobile may not traditionally have the MLB coverage that bigger providers like AT&T and Verizon possess, but no one can argue that it isn’t trying to do everything in its… Read more »

Retailers Cite ‘Insufficient Customer Demand’ as Biggest Reason for Not Supporting Apple Pay

Despite Apple dubbing 2015 “the year of Apple Pay” in its January earnings call, a number of big-name retailers remain skeptical over the contactless payments service, according to Reuters. The… Read more »

Apple’s new Apple Pay acceptance decal kits raise customer awareness at participating merchants

Apple recently activated a program allowing merchants to order Apple Pay decal kits to dress up shop windows and registers, which raises customer awareness of where Apple’s payment service is… Read more »

Apple introduces automated buying and improved customer targeting for iTunes Radio ads

Advertisers looking to make automated ad purchases on Apple’s iTunes Radio platform will finally be able to do so thanks to changes the company is rolling out now. While in-app… Read more »